| Leadership Skills For Secretaries & Support Staff
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Hosted by Admin - Ovation Marketing Solutions |
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Leadership Skills For Secretaries & Support StaffThis course is designed to enhance the knowledge, skills and abilities of Clerical, Secretarial, Administrative and Support Personnel who have a role in making the work process efficient. As a professional, you must be a problem solver, a decision maker, a people mover and an action getter. These are part of the leadership process.
This course focus on:
- Communicating Effectively and With Confidence
- NLP Model of Communication
- Effective Listening Skills
- Asking quality questions
- Working successfully with People
- How To Handle Conflicts
- How To Negotiate Win-Win Situations
- Understanding Different Leadership Styles
- Role of empathy in leadership
Who Should Attend - Secretaries - Administration personnel - Support staff
TRAINER
Claire Cavanagh. She holds a Masters in Human Resources Management and a Bachelor Degree in Business Studies. She is also a practitioner in Neuro-Linguistic Programming (NLP) as well as a certificate holder in training and public speaking. She is a member with the International Coach Federation (ICF), the largest professional coach network with over 15,000 members in 90 nations.
Claire has deep experience across the Human Resources field, focusing largely on
- Crafting and implementing HR practices that not only drive and achieve business goals but address the needs of the employees - Management and Leadership development, through a combination of mentoring, coaching and training - Talent Acquisition
Her love of travel has seen her work across many countries including Ireland, America, Australia, China and Singapore She previously worked in the HR department of MTV Networks at both their global headquarters in New York as well as their Asia headquarters in Singapore. As HR Manager based in Singapore she worked closely with the Global Head of HR to ensure that HQ policies and procedures were tailored to suit the needs of the local business and the Asia market.
Claire believes that people are at the core of every business and therefore the quality of the people decisions being made on a daily basis will have tremendous impacts on the results of the business. She is passionate about ensuring the people strategies in place support and drive the needs of the business as well as the needs of its people. That’s where coaching and training comes in. She is dedicated to empowering people to become leaders in all aspects of their life and invites you to become a leader in yours.
DURATION: 1 Day
COURSE FEE: S$320.00 ( inclusive of lunch & teabreaks)
EARLY BIRD RATE: S$280.00 (register at least 1 week before class date) For in-house or any enquiries, please call +65-96930601/ 65422041 or email info@ovation-marketing.com
REGISTRATION FORM Payable to: Ovation Marketing Solutions Pte Ltd9 Shenton Way #04-05Singapore 068813 |
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Course Title:
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Leadership Skills For Secretaries & Support Staff |
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Monday, 22 March 2010, 09:00 AM — 05:00 PM |
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Venue:
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Furama Riverfront Hotel Havelock Road ( see map ) Singapore, http://www.furama.com/riverfront/ |
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Registration Deadline:
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Friday, 19 March 2010 |