Leadership Skills For Secretaries & Support StaffThis course is designed to enhance the knowledge, skills and abilities of Clerical, Secretarial, Administrative and Support Personnel who have a role in making the work process efficient. As a professional, you must be a problem solver, a decision maker, a people mover and an action getter. These are part of the leadership process.
This course focus on:
- Communicating Effectively and With Confidence
- NLP Model of Communication
- Effective Listening Skills
- Asking quality questions
- Working successfully with People
- How To Handle Conflicts
- How To Negotiate Win-Win Situations
- Understanding Different Leadership Styles
- Role of empathy in leadership
Who Should Attend
- Secretaries
- Administration personnel
- Support staff
TRAINER 
Chris Fenney has more than 30 years experience in training and management development, gained in demanding yet sophiscated commercial organizations both in Europe and the U.S.A., where a high premium has always been placed on optimizing human resources and improving performance. His corporate experience has been gained at every level, including Director and Vice President appointments, across a range of sectors including manufacturing, service, retail and leisure. He has extensive knowledge and experience of working with multi-cultural groups having been based in Singapore for over 6 years and delivered training programmes throughout South East Asia in many different countries including Malaysia, Indonesia, Sri Lanka and the Philippines. With his many years experience as a HR Director, Chris specializes in all aspects of the development of human resources to support and meet business objectives. Chris has delivered training and management development programmes to a wide range of clients in both the private and public sector with consistently successful feedback and results. Some of his clients include Samsung, Panasonic, Gemplus, Pacific Internet, Translink, BAT, Mindef, Housing & Development Board, Central Provident Fund Board, Singapore Prison, Singapore Police, Land Transport Authority etc.
His style is dynamic, hands on and his enthusiasm is highly infectious creating a relaxed, humorous yet highly effective learning environment.Chris has a first degree in Social Science with his subsequent Masters in Management Learning and Development gained from the prestigious and internationally recognized Management and Learning Centre at Lancaster University in the U.K. DURATION: 1 Day
COURSE FEE: S$350.00 ( inclusive of lunch & teabreaks) EARLY BIRD RATE: S$320.00 (register at least 1 week before class date)
For in-house or any enquiries, please call +65-96930601/ 65422041 or email info@ovation-marketing.com
REGISTRATION FORM Payable to:
Ovation Marketing Solutions Pte Ltd9 Shenton Way #04-05Singapore 068813 |