EQ - The Manager’s Toolbox  for  Professional Excellence

 INTRODUCTION

Studies have shown that EQ (Emotional Intelligence) is a powerful key to effective leadership. This course delivers the in-depth knowledge and practical skills you need to ensure that you are a strong, emotionally intelligent leader. You will learn how to apply emotional intelligence to specific leadership situations to gain the authority and success you strive for as a leader.  

An increasing number of companies are recognizing the benefits of using emotional intelligence in their management philosophy. The skills of emotional intelligence allow you to understand yourself and others, develop, motivate and build trusting relationships with your staff and/or customers. Emotional intelligence also brings out the best in others, resulting in positive emotions, initiative and innovation, improved performance and corporate success.

You will learn that emotional intelligence is indeed an indispensable manager’s tool for professional excellence.
 
COURSE OBJECTIVES

At the end of the course, you should be able to:

• Apply knowledge of emotional competencies and techniques to achieve workplace effectiveness.
• Develop skills that are essential for helping to build successful interpersonal and professional relationships.
• Manage and motivate staff for better performance and organizational effectiveness using EQ.
• Assess and guide staff involved in problematic working relationships using EQ competencies.

COURSE OUTLINE

1.  Introduction to Emotional Intelligence

- What is IQ
- What is EQ
- IQ as a predictor of success
- EQ as a predictor of success

2. The Five Competencies of Emotional Intelligence

- Self awareness
- Self regulation
- Motivation
- Empathy
- Social skill

3. Daniel Goleman’s Emotional Competency Framework

- Personal competence
- Self awareness
-  Self regulation
- Motivation
- Social competence
- Empathy
- Social skills

4. Leading Yourself in an Emotional Intelligent Way

5. Personal Competence and Interpersonal Skills

- Perception
- Communication
- Non verbal communication
- Active Listening

6. Social Competence and Interpersonal Skills

- Empathy
- Identifying emotions
- Using emotions
- Understanding emotions
- Managing emotions
- Building relationships

7. Managing Your Emotions

- Be aware of your inner dialogue
- Motivating yourself

8. Self-Empowerment
- The seven principles of self empowerment

9.  EQ and managing conflict
- Conflict triggers
- Conflict management

10 . Building Relationships in an Emotionally Intelligent Way
- The social awareness cluster
- Develop the four communication skills
- Questioning
- Developing interpersonal expertise
- Building trust

11. Personal Style Inventory

12. Summary

13. Action Plan

Methodology
Lectures, self-assessments, games, case studies, role-plays.

TRAINER

John Teo has more than 26 years of working experience in senior management and in sales and marketing of technical products and services.  He has worked for an MNC, various SMEs and was a partner in a precision engineering company.   

The major achievements in John’s career that are evidences of his ability to use EQ skills to accomplish personal and organizational excellence:

In his first job as a Department Manager In Diethelm Singapore, John established the Marine Department from scratch to make it the fastest growing profit center by achieving a sales of $2.5 million in the second year.

 As the General Manager of Materials Handling Engineering, he was instrumental in the company becoming public listed in 1989.  Other achievements in this company included:

                + Developing the first locally designed and manufactured Automated Guided  Vehicle in Singapore
                + Setting up a new Standard Products Division that contributed more than 30% to the  group turnover.
                + As a Director of Apex Precision Engineering, John became the ISO Management Representative and brought the company to ISO 9001 certification in 1996.

John is also a performing magician and is presently the President of the Singapore Branch of the International Brotherhood of Magicians.  He frequently uses magic in his lectures and presentations not only to enliven the audience, but to bring out important principles in a fun way.
       
John is a Certified Professional Trainer (International Professional Managers Association, UK), as well as a Certified Professional Behavioural Analyst (CPBA).  He holds a Bachelor of  engineering from the University of Singapore, and is also a member of the Marketing Institute of Singapore (MMIS).

DURATION: 2 Days

COURSE FEE: S$720.00 ( inclusive of lunch & teabreaks)

EARLY BIRD RATE: S$640 (register at least 7 days before class date)

For in-house or any enquiries, please call +(65)  65422041 / 96930601 or email info@ovation-marketing.com

REGISTRATION METHOD : via Online below or   <CLICK HERE> to download registration form via email.  

REGISTRATION FORM